This website is destinated for users in Aruba.
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This website is destinated for users in Aruba.
Click here to be redirected to your local site.
Refined and advanced
Pocket-sized all-in-one
Effortless and enjoyable
Refined and advanced
Pocket-sized all-in-one
Effortless and enjoyable
What is IQOS?
Real tobacco, real progress
Discover the science
Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free*
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware
There are several ways you can reach us.
Find a local IQOS Shop with
Write to us. Our inbox is never too full.
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
E producto aki no ta liber di riesgo y ta contene nicotina, cu ta adictivo. Solamente pa usuario adulto.
Dit product is niet risicovrij en bevat nicotine, wat verslavend is. Alleen voor gebruik door volwassenen.
