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Refined and advanced
Pocket-sized all-in-one
Effortless and enjoyable
Refined and advanced
Pocket-sized all-in-one
Effortless and enjoyable
What is IQOS?
Real tobacco, real progress
Discover the science
Any red light (steady or blinking) indicates that there is a device error.
Please, perform a reset of your device and try using it again:: “How can I reset my IQOS device?”
Still no luck? Please contact Customer Care +297 7363220 from Monday to Sunday 10:00 AM to 7:00 PM or ask for assistance at the nearest IQOS Store.
A red blinking light can occur on:
• Only Bottom Charger Light indicator: the device is outside operating temperature (0 – 50°C). -> Wait until device is within temperature limits.
• Holder status light: Holder malfunction -> Please, perform a reset of the device: “How can I reset my IQOS device?”
Still no luck? Please contact Customer Care +297 7363220 from Monday to Sunday 10:00 AM to 7:00 PM or ask for assistance at the nearest IQOS Store.
© 2022 Philip Morris Products S.A. All rights reserved.
IQOS is not risk-free, and delivers nicotine which is addictive.