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IQOS 2.4 Plus - FAQs

• IQOS Holder: faster charging (up to 35% faster than IQOS 2.4)
• IQOS Holder vibration
• More robust Pocket Charger (improved latch)
• Brighter, white lights on IQOS Holder display
• Auto cleaning cycle replaces manual cleaning

IQOS Holder vibration:

• Vibration begins and a light pulses when you press and hold the Heating Button. This indicates the beginning of the experience (that you can enjoy a tobacco stick for about 6 minutes or 14 puffs whichever comes first).
• Vibration and blinking begin when there are 30 seconds or 2 puffs left. This indicates that the IQOS Holder will switch off automatically.

Auto cleaning:
• Auto cleaning is automatically triggered every 20 charges, after the IQOS Holder has finished its charging process.
• During auto cleaning, the user will observe a longer charging process of the Holder (recharge – cleaning – recharge) and constant pulsing white lights.

You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:

– 1 LED = low charge level
– 4 LEDs = device is fully charged

  • It takes approximately 90 minutes to fully charge the IQOS 2.4 device from an electrical outlet. Only charge IQOS 2.4 device using the supplied AC Power Adaptor and USB cable.

The IQOS 2.4 Pocket Charger does not require a full charge to work. If the pocket charger is fully charged you may use the Holder up to 20 times.

You can easily reset your IQOS 2.4 device by simultaneously pressing for 3 seconds the Holder Heater Blade Cleaning and Power buttons until all lights briefly blink.

The red light, blinking or steady, on your Holder may indicate that:

– Holder is not charged
– Device is outside its optimal operating temperature (10°C – 40°C) – You pressed on the Holder button during usage
– Holder malfunction.

To resolve the issue, you may try the following:

a. Check that the IQOS 2.4 Pocket Charger is switched ON and has enough power
b. Place the Holder in the IQOS 2.4 Pocket Charger and wait until it is fully charged (up to 5 minutes).
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device: “How can I reset my IQOS device?”
e. Still no luck? Please contact Customer Support +297 7363220 Monday-Sunday 10:00 AM to 7:00 PM or ask for assistance at the nearest IQOS Store.

Any red light, blinking or steady, indicates that there is a device error or device is outside its operating temperature (10°C- 40°C). Please, perform a reset of the IQOS device: “How can I reset my IQOS device?”

Still no luck? Please contact Customer Care +297 7363220 Monday to Sunday 10:00 AM to 7:00 PM or ask for assistance at the nearest IQOS Store.

IQOS 2.4 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 40℃.