This website is destinated for users in Aruba.
Click here to be redirected to your local site.


Care you can

count on.

First steps with IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

Your personal IQOS coach for ILUMA PRIME

Start your IQOS ILUMA PRIME experience by switching from cigarettes with your personal IQOS coach.

Self-diagnose your IQOS ILUMA PRIME

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

Accidental Damage Coverage for your IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid replacement for your IQOS ILUMA PRIME

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.

International assistance for your IQOS ILUMA PRIME

Get support on holiday or a business trip. We’re only ever just a call away.

Firmware upgrade for IQOS ILUMA PRIME

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Got a question?

Find the answer in our FAQs.

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Find a local IQOS shop with our store locator

Connect directly to an IQOS expert

Write to us. Our inbox is never too full

Send us a private message and we’ll get back to you in minutes.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

E producto aki no ta liber di riesgo y ta contene nicotina, cu ta adictivo. Solamente pa usuario adulto.

Dit product is niet risicovrij en bevat nicotine, wat verslavend is. Alleen voor gebruik door volwassenen.