This website is destinated for users in Aruba.
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This website is destinated for users in Aruba.
Click here to be redirected to your local site.
Refined and advanced
Pocket-sized all-in-one
Effortless and enjoyable
Refined and advanced
Pocket-sized all-in-one
Effortless and enjoyable
What is IQOS?
Real tobacco, real progress
Discover the science
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
Get support on holiday or a business trip. We’re only ever just a call away.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
We’re here for you in-store or at your fingertips. You choose.
Find a local IQOS shop with our store locator
Connect directly to an IQOS expert
Write to us. Our inbox is never too full
Send us a private message and we’ll get back to you in minutes.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
E producto aki no ta liber di riesgo y ta contene nicotina, cu ta adictivo. Solamente pa usuario adulto.
Dit product is niet risicovrij en bevat nicotine, wat verslavend is. Alleen voor gebruik door volwassenen.
