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Care you can

count on.

First steps with IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips

Your personal IQOS coach for ILUMA

Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.

Self-diagnose your IQOS ILUMA

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Accidental Damage Coverage for your IQOS ILUMA

If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid replacement for your IQOS ILUMA

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.

International assistance for your IQOS ILUMA

Get support on holiday or a business trip. We’re only ever just a call away.

Firmware upgrade for IQOS ILUMA

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Got a question?

Find the answer in our FAQs.

Want to chat?

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults. 

E producto aki no ta liber di riesgo y ta contene nicotina, cu ta adictivo. Solamente pa usuario adulto. 

Dit product is niet risicovrij en bevat nicotine, wat verslavend is. Alleen voor gebruik door volwassenen.