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What is IQOS?
Real tobacco, real progress
Discover the science
Refined and advanced
Effortless and enjoyable
Pocket-sized all-in-one
Refined and advanced
Effortless and enjoyable
Pocket-sized all-in-one
Refined and advanced
Pocket-sized all-in-one
Effortless and enjoyable
A TEREA stick may be broken in the device. Try using a toothpick to remove the part of the stick that remains in the device.
This is the experience count down. When you feel another vibration and only one Light pulsing white, your IQOS experience is nearly over (30 sec or 2 puffs remaining). Slide to close the cap.
Your IQOS ILUMA ONE may be out of range of temperature (0°C⁓40°C). If too cold, try to warm it in your hands and try again.
Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. Charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.
There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persist, please contact our Customer Care.
Press the IQOS ILUMA ONE button for 7 seconds, then release the button. All Status Lights will turn off, blink twice and turn on to confirm the reset.
IQOS ILUM ONE™ A is designed to be used only with TEREA™ sticks . Do not use TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. TEREA™ sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.
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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
E producto aki no ta liber di riesgo y ta contene nicotina, cu ta adictivo. Solamente pa usuario adulto.
Dit product is niet risicovrij en bevat nicotine, wat verslavend is. Alleen voor gebruik door volwassenen.
© 2022 Philip Morris Products S.A. All rights reserved.
IQOS is not risk-free, and delivers nicotine which is addictive.